International Shipping

📦 Where We Ship From

Our products are shipped from either:

🇯🇵 Japan

or

🇺🇸 Our U.S. Shipping Center

The shipping location may vary depending on the item.

Please check the product page and checkout information for the shipping details applicable to your order.

 ✈️ Shipping Methods

We select reliable international shipping services based on the destination, package size, weight, value, and availability.

Depending on your order and destination, shipping may be handled by services such as:

DHL Express / FedEx / EMS / USPS or another suitable tracked carrier

Whenever tracking is available, your tracking information will be provided after shipment.

Every Treasure Is Carefully Packed

Vintage items can be delicate.

We carefully prepare and pack each order according to the item's size, condition, and characteristics so that it is properly protected during its journey.

 SHIPPING COSTS

Shipping charges are calculated based on factors such as:

Destination / Package size / Weight / Shipping method

The applicable shipping charge will normally be displayed during checkout.

In some cases—particularly for oversized, unusually heavy, remote-area, or combined shipments—the final shipping cost may require adjustment.

If an adjustment is necessary, we will contact you before proceeding whenever possible.

 ⏱ PROCESSING TIME

Most orders are prepared for shipment within approximately 4–5 business days after payment and order confirmation.

Some items may require additional preparation or transfer from another storage location. In these cases, processing may take approximately 5–10 business days or longer.

Please note that weekends, Japanese national holidays, seasonal holidays, and carrier operating schedules may affect processing times.

We appreciate your patience while we carefully prepare your treasure for its journey.

 🌎 CUSTOMS, IMPORT DUTIES & TAXES

No Surprise Import Charges.

For shipments sent under DDP (Delivered Duty Paid), applicable import duties and taxes are paid by Sunflower Jshop, so you will not normally be required to pay additional customs duties or import taxes when your order arrives.

We want your international shopping experience to be simple and worry-free, with no unexpected customs charges at delivery.

Customs clearance procedures and requirements vary by destination. In some countries, the recipient may still be required to provide additional information, such as a tax identification number or customs clearance number, to complete customs processing.

From Japan to your door — we take care of the journey, including applicable duties and taxes for DDP shipments.

🪪 CUSTOMS INFORMATION & TAX IDs

Some countries require additional recipient information for customs clearance.

Depending on your destination and carrier, you may be asked to provide information such as a tax identification number or customs clearance number.

Examples may include:

Italy — Codice Fiscale
Brazil — CPF
South Korea — Personal Customs Clearance Code (PCCC)
Indonesia — NPWP, where required
Mexico — RFC and/or CURP, where required

For South Korea, FedEx states that personal e-commerce imports generally require a PCCC and that the recipient information needs to match the information registered for that code.

Requirements can vary depending on the shipment, carrier, customs procedure, and current local regulations.

Please provide accurate recipient information when requested.

For privacy and security, sensitive customs information should be provided only through the appropriate secure checkout, carrier, or customs process when requested.

 🏠 SHIPPING ADDRESS

Please make sure your shipping information is complete and accurate before placing your order.

Your information should include:

Full name
Complete delivery address
Postal / ZIP code
Telephone number
Required customs or tax information, where applicable

Incomplete or incorrect information may result in customs delays, additional charges, failed delivery, or return of the shipment.

If required information cannot be confirmed, we may need to hold or cancel the order.

 ⚠️ ADDRESS CHANGES

Please contact us as soon as possible if you notice an error in your shipping address.

Once an order has been shipped, we may not be able to change the delivery address.

If a carrier allows an address correction after shipment, additional charges may apply.

For your security, some address changes may require cancellation and a new order rather than modification of the original order.

 🏔 REMOTE AREAS

Some carriers apply additional fees for destinations classified as remote or extended delivery areas.

If your address is subject to a carrier surcharge, we may contact you regarding the additional shipping cost before shipment.

Because carrier classifications can change, remote-area charges may not always be known until the shipping address and package details are confirmed.

 📦 COMBINED SHIPPING

Want to bring more than one treasure home?

Where possible, we are happy to combine eligible orders to help reduce shipping costs.

Orders placed within 3 days of your initial order may be eligible for combined shipping.

Please contact us before shipment so we can check whether the items can safely be packed together.

Because vintage items vary greatly in size, weight, and fragility, combined shipping may not be possible for every order.

 💰 SHIPPING COST ADJUSTMENTS

For certain orders, the actual shipping cost may differ from the amount initially calculated.

If the final shipping cost is lower, we may refund the applicable difference.

If additional shipping charges are required due to package size, weight, destination, remote-area fees, or special handling, we will contact you with the details.

We will never intentionally profit from an unexpected shipping adjustment.

 📍 TRACKING YOUR TREASURE

Once your order has been shipped, tracking information will be provided where available.

Please allow some time for the carrier's tracking system to update after the package has been handed over.

International tracking may occasionally pause while a shipment is:

In transit between countries / Awaiting customs clearance / Being transferred to a local delivery partner

This does not necessarily mean the package has stopped moving.

🛃 CUSTOMS DELAYS

Customs clearance is controlled by the authorities of the destination country and is outside Sunflower Jshop's direct control.

Customs or the shipping carrier may contact the recipient if additional information, identification, payment of duties, or documentation is required.

Please respond promptly to these requests to help avoid delays or return of the shipment.

For example, FedEx notes that inaccurate or insufficient clearance information can delay customs clearance and delivery in South Korea.

 📦 IF YOUR PACKAGE ARRIVES DAMAGED

We carefully pack every treasure, but international packages travel a long way.

If your package appears damaged upon arrival:

Please photograph the outer shipping box before opening it.

Then take clear photographs of:

• The shipping box
• Shipping label
• Internal packaging
• The item and any damage

Please contact us as soon as possible with the photos and your order number.

Do not discard the original packaging until the issue has been resolved, as the carrier may require it for an insurance or damage claim.

 ↩️ UNDELIVERABLE & RETURNED PACKAGES

A shipment may be returned to us if, for example:

the address is incorrect or incomplete, the recipient cannot be reached, required customs information is not provided, customs charges are not paid, or delivery is refused.

If a package is returned to us, please contact us so we can review the situation.

Additional shipping, return shipping, customs, or carrier charges may apply depending on the reason for the return.

 ✨ SPECIAL SHIPPING REQUESTS

Have a special request?

If you have questions about shipping a particularly valuable or delicate item, combining orders, your destination country, or another delivery concern, please contact us before purchasing or before your order ships.

We will do our best to find an appropriate solution.

 NEED HELP WITH SHIPPING?

We're Here to Help.

International shipping can sometimes feel complicated—especially when you're purchasing a rare or vintage item from another country.

If you're unsure about shipping to your location, customs information, tracking, or your order, please feel free to contact us.

Behind Sunflower Jshop is a real team in Japan, and we're happy to help.

→CONTACT US

 FROM JAPAN, WITH CARE.

Every treasure has already traveled through time.

We simply help it continue its journey.

From Japan to collectors around the world,
we hope your next treasure reaches you safely—and becomes part of your story.

Sunflower Jshop
Time Woven Treasures — The Precious Memories Within Our Hearts.