1. INFORMATION WE COLLECT

Depending on how you interact with Sunflower Jshop, we may collect the following types of information.

Information You Provide to Us

This may include:

• Your name
• Billing and shipping address
• Email address
• Telephone number
• Order and purchase information
• Information you provide through our contact form or chat
• Product inquiries and communications with us
• Return and refund information
• Information necessary for shipping and customs clearance

For international shipments, certain destinations or carriers may require additional information, such as a tax identification number or customs clearance number.

We collect such information only when necessary to process or deliver your order or comply with applicable customs and legal requirements.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser and device information
• Pages viewed
• Referring website or source
• Shopping and browsing activity
• Cookie and similar technology information

This information helps us operate, secure, understand, and improve our store and customer experience.

2. HOW WE USE YOUR INFORMATION

We may use personal information to:

• Process and fulfill your orders
• Arrange shipping and delivery
• Complete customs clearance where required
• Process payments, refunds, and returns
• Communicate with you about your order
• Respond to product questions and customer support requests
• Provide customer service through email, contact forms, or chat
• Prevent fraud and protect the security of our store
• Improve our website, products, and services
• Maintain appropriate business and transaction records
• Comply with legal, tax, customs, accounting, and regulatory obligations
• Send marketing communications where permitted and where you have provided any consent required by applicable law

We aim to use your information only for legitimate business purposes and as permitted or required by applicable law.

3. SHOPIFY

Our online store is powered by Shopify.

Shopify provides the ecommerce platform that allows us to offer our products and services to you.

When you visit or purchase from our store, certain personal information may be processed by Shopify in connection with providing its services.

Shopify explains separately how it handles consumer personal data, including information received when consumers interact with Shopify-powered merchants.

For more information:

Shopify Consumer Privacy Policy

4. PAYMENTS

Payments are processed through the payment methods and payment providers available at checkout.

Depending on the payment method you select, information necessary to complete your transaction may be processed by Shopify and/or the applicable payment provider.

Sunflower Jshop does not directly store your full credit card number.

Payment providers may process your information according to their own privacy policies and security practices.

5. SHIPPING & CUSTOMS

To deliver your order, we may provide necessary personal information to shipping carriers, logistics providers, fulfillment partners, customs authorities, or other parties involved in international delivery.

This information may include your:

• Name
• Delivery address
• Telephone number
• Email address where required
• Order and shipment information
• Customs or tax identification information where legally required

We share only the information reasonably necessary to process, clear, and deliver your shipment or comply with applicable requirements.

6. HOW WE SHARE PERSONAL INFORMATION

We do not disclose personal information indiscriminately.

We may share information with third parties when reasonably necessary to operate our store and provide our services, including:

• Shopify
• Payment processors
• Shipping carriers and logistics providers
• Fulfillment providers
• Customs and government authorities where required
• Technology and website service providers
• Customer service and communication providers
• Analytics and advertising providers, depending on your consent choices and applicable law
• Professional advisers where necessary
• Government or law enforcement authorities where legally required

We may also disclose information when necessary to protect our legal rights, investigate fraud, enforce our policies, or comply with applicable law.

7. COOKIES & SIMILAR TECHNOLOGIES

Our website and the services that support it may use cookies and similar technologies.

These technologies may be used to:

• Keep the website functioning correctly
• Remember your preferences
• Maintain your shopping cart
• Understand how visitors use our website
• Improve website performance
• Help prevent fraud
• Measure the effectiveness of marketing
• Provide advertising or personalization where permitted

Depending on your location, you may be provided with options to manage your cookie and privacy preferences.

Shopify provides merchants with regional controls for cookie banners and data-sharing choices.

8. MARKETING COMMUNICATIONS

If you subscribe to our newsletter or otherwise agree to receive marketing communications, we may use your contact information to send you news about:

• Newly discovered treasures
• New arrivals
• Special offers
• Store updates
• Treasure Stories and other Sunflower Jshop content

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the message.

Unsubscribing from marketing communications does not prevent us from sending necessary transactional messages regarding your orders or customer service requests.

9. CHAT & CUSTOMER SUPPORT

If you contact us through our website chat, contact form, or email, we may collect the information you provide in order to respond to your inquiry and provide customer support.

This may include your name, email address, message content, order information, and product information.

Please do not send credit card numbers, passwords, or other unnecessary sensitive payment information through chat or contact forms.

10. INTERNATIONAL DATA PROCESSING

Sunflower Jshop serves customers around the world and uses service providers that may process information in countries other than the country where you live.

As a result, your personal information may be transferred to or processed in Japan, the United States, Canada, or other countries where our service providers operate, subject to applicable legal requirements and safeguards.

Shopify also describes international processing and transfers in its own privacy documentation.

11. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Fulfilling orders
• Providing customer support
• Maintaining business and transaction records
• Handling returns, refunds, and disputes
• Preventing fraud
• Meeting tax, accounting, customs, and legal obligations

Retention periods may vary depending on the type of information and applicable legal requirements.

Shopify may separately retain information in accordance with its own policies and obligations.

12. DATA SECURITY

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

We therefore encourage customers to protect their account credentials and never send sensitive payment information through email or chat.

13. YOUR PRIVACY RIGHTS

Depending on where you live, applicable privacy laws may provide you with certain rights concerning your personal information.

These may include the right to request:

• Access to personal information we hold about you
• Correction of inaccurate information
• Deletion of certain personal information
• Restriction of certain processing
• Objection to certain uses of your information
• Withdrawal of consent where processing is based on consent
• A copy or transfer of certain personal information
• Opt-out from certain data sharing, targeted advertising, or similar processing where applicable

These rights are not absolute and may be subject to legal exceptions.

Shopify similarly notes that privacy rights can include access, correction, deletion, portability, restriction, and objection depending on applicable law.

To submit a privacy request, please contact us using the information below.

14. CHILDREN'S PRIVACY

Our store is not intended to knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided us with personal information improperly, please contact us so that we can review the situation and take appropriate action.

15. THIRD-PARTY LINKS

Our website may contain links to third-party websites or services.

Once you leave our website, the privacy practices of those third parties are governed by their own privacy policies.

We encourage you to review the privacy policy of any third-party website or service you use.

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, technology, or applicable legal requirements.

When we update this policy, we will revise the Last Updated date at the top of this page.

Where required by applicable law, we may provide additional notice of material changes.

17. CONTACT US

Questions About Your Privacy?

If you have questions about this Privacy Policy, would like to exercise an applicable privacy right, or have concerns about how your personal information is handled, please contact us through our official Contact Us page.

Sunflower Jshop

Japan

CONTACT US →

We will review your request and respond as appropriate under applicable law.