🧸 ABOUT OUR TREASURES

Are the product photos of the actual item I will receive?

Unless otherwise stated on the product page, the photos are intended to show the item being offered for sale.

Because many of our vintage treasures are unique, please review all photos carefully before purchasing.

If you would like to see a particular area in more detail, please contact us before placing your order.

 Are your items new or used?

Many of the treasures at Sunflower Jshop are vintage, pre-owned, or collectible items.

Their condition varies from item to item, and signs of age such as small scratches, fading, wear, discoloration, or deterioration may be present.

We carefully photograph and describe each item so you can understand its condition before purchasing.

The traces left by time are part of each treasure's story—but we believe you should always know what you are buying.

How do I know the condition of an item?

Please check the product description and all available photographs carefully.

For vintage and collectible items, photographs are an important part of the condition description.

If anything is unclear, please contact us before purchasing. We are happy to provide additional information when possible.

Are vintage games and electronics tested?

Testing information varies by product.

If an item has been tested, the results will be stated on the product page where applicable.

Some vintage electronics may be sold as untested or for parts/repair due to their age or condition.

Please always check the individual product description before purchasing.

Will Japanese games and electronics work in my country?

Compatibility depends on the product.

Japanese consoles, games, electronics, video standards, power requirements, region restrictions, and accessories may differ from those used in other countries.

Please confirm compatibility with your equipment and region before purchasing.

If you're unsure, feel free to contact us with the product you're interested in.

Does the item include everything shown in the photos?

Please check both the product photos and description for the included contents.

Unless specifically stated otherwise, accessories or items not shown or described should not be assumed to be included.

If you need confirmation about a particular accessory, please contact us before ordering.

🛒 ORDERING

How do I place an order?

Simply find a treasure you love, review the product details and condition, add it to your cart, and proceed through our secure checkout.

Once your order has been successfully completed, you should receive an order confirmation email.

For more information:

→SHOPPING GUIDE

Can I reserve an item?

Many of our vintage items are one-of-a-kind, so availability can change quickly.

If you would like to ask about reserving a particular item, please contact us.

Please note that we may not always be able to hold an item, and an item is not guaranteed until the applicable purchase or reservation arrangement has been confirmed.

An item is sold out. Will you get another one?

Sometimes—but we cannot guarantee it.

Many of the treasures we find are vintage, discontinued, or difficult to source, and we may never encounter exactly the same item again.

That's part of the treasure hunt.

If you're searching for something special, please feel free to contact us.

Can I change or cancel my order?

Please contact us as soon as possible if you need to change or cancel an order.

Once an order has entered preparation or has been shipped, cancellation or modification may no longer be possible.

Please see our Cancellations & Returns page for full details.

CANCELLATIONS & RETURNS

💳 PAYMENTS

What payment methods do you accept?

We offer secure payment options through our online checkout.

Available methods may include major credit and debit cards and other supported payment services.

The payment methods available to you will be displayed during checkout and may vary depending on your country, device, currency, or payment provider.

→PAYMENTS

Is my payment secure?

Payments are processed through the secure payment services available at checkout.

Sunflower Jshop does not directly store your full credit card information.

Your card issuer or payment provider may request additional authentication for security purposes.

What currency will I be charged in?

Prices may be displayed in your local currency depending on your location and store settings.

Please check the final currency and total shown during checkout before completing your purchase.

Currency conversion rates or fees may also be determined by your card issuer or payment provider.

✈️ INTERNATIONAL SHIPPING

Do you ship internationally?

Yes.

Sunflower Jshop connects Japanese treasures with collectors around the world.

Shipping availability and available carriers may vary depending on the destination, product, size, weight, and current carrier restrictions.

Where will my order ship from?

Products may ship from Japan or our U.S. shipping center, depending on the item.

Please check the applicable product and shipping information for details.

Which shipping carriers do you use?

Depending on the destination and shipment, we may use services such as DHL Express, FedEx, EMS, USPS, or another suitable tracked carrier.

We select the shipping method based on factors such as destination, package size, weight, value, and carrier availability.

How long does it take to ship my order?

Most orders are prepared for shipment within approximately 4–5 business days after payment and order confirmation.

Some items may require additional preparation or transfer from another storage location and may take approximately 5–10 business days or longer.

Delivery time after shipment varies depending on the destination, carrier, customs clearance, and other circumstances.

Will I receive a tracking number?

Tracking information will be provided after shipment where tracking is available.

Please allow some time for the carrier's tracking system to update after your package has been handed over.

🌎 DUTIES & TAXES

Will I have to pay import duties or taxes when my order arrives?

For shipments sent under DDP (Delivered Duty Paid), applicable import duties and taxes are handled by Sunflower Jshop.

This means you will not normally be required to pay additional customs duties or import taxes when your order arrives.

No surprise import charges—we want your treasure's journey to be as simple as possible.

Customs procedures and requirements may vary by destination.

Why do I need to provide a tax ID or customs number?

Some countries require additional recipient information to clear international shipments through customs.

Depending on your country and carrier, you may be asked to provide information such as a tax identification number or customs clearance number.

For example, certain shipments may require a CPF, PCCC, NPWP, RFC, CURP, Codice Fiscale, or another locally required identifier.

Please provide requested customs information accurately to help avoid delays.

For more information:

→INTERNATIONAL SHIPPING

📦 DELIVERY

What happens if my package is delayed?

International shipments can occasionally be delayed due to customs clearance, weather, carrier operations, holidays, or other circumstances outside our direct control.

Tracking may also temporarily stop updating while a package is moving between countries or being processed by customs.

If you are concerned about your shipment, please contact us and we will help you check the available information.

What should I do if my package arrives damaged?

Please take photographs of the outer shipping box before opening it, whenever possible.

Also photograph:

• The shipping box and label
• Internal packaging
• The item
• Any visible damage

Please keep all original packaging and contact us as soon as possible with your order number and photographs.

The shipping carrier may require the original packaging when reviewing a damage or insurance claim.

Can I change my delivery address after ordering?

If you notice an error in your address, please contact us immediately.

Once your order has shipped, we may not be able to change the delivery address.

Additional carrier fees may also apply if an address correction is possible.

Can I combine multiple orders?

Where possible, yes.

Orders placed within 3 days of your initial order may be eligible for combined shipping.

Please contact us before shipment so we can check whether the items can be safely packed together.

Because vintage treasures vary greatly in size, weight, and fragility, combined shipping may not always be possible.

↩️ RETURNS & REFUNDS

Do you accept returns?

Return eligibility depends on the circumstances and the conditions described in our Cancellations & Returns policy.

Please review that page before purchasing, especially when purchasing vintage, collectible, or electronic items.

CANCELLATIONS & RETURNS

How will I receive my refund?

When a refund is approved, it will normally be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

🔍 LOOKING FOR SOMETHING SPECIAL?

Can you help me find a particular Japanese collectible?

You're welcome to ask.

We are always discovering vintage toys, retro games, robots, figures, and other treasures in Japan.

We cannot guarantee that we will be able to find a specific item, but we'd be happy to hear what you're looking for.

Sometimes the best treasures are the ones we haven't found yet.

STILL HAVE A QUESTION?

We're Here to Help.

Whether you have a question about an item's condition, compatibility, international shipping, payment, or an existing order, please feel free to contact us.

If your question is about a specific item, including the product name or product URL will help us assist you.

If your question is about an existing order, please include your order number.

Behind Sunflower Jshop is a real team in Japan, and we're happy to help.

→CONTACT US

EVERY TREASURE HAS A STORY.

And sometimes, finding the right treasure begins with a question.

From Japan to collectors around the world, we're here to help your next treasure find its way to you.

Sunflower Jshop

Time Woven Treasures — The Precious Memories Within Our Hearts.