FAQ

Please register your full name and address accurately. Using initials or nicknames may result in your order being held or returned, depending on local regulations. Ensure all information is correct before completing your purchase.

Product specifications are listed on the product page. If you have any additional questions, feel free to contact our staff via chat.

We typically ship orders within 3 to 5 business days after receiving them.

No, customs duties are not included. We only charge for the product and shipping.

If you've purchased the wrong product, please contact us via chat as soon as possible. Please note that changes made after the inventory is secured may incur a fee.

A handling fee will be charged for cancellations or product changes made more than 6 hours after the order is placed. If a handling fee applies, a representative will provide further details.

Yes, you can! If you'd like to order additional items, please contact us via chat.

Please contact us as soon as possible via chat if you need to change your address. Note that we cannot change your billing address. In such cases, we will cancel your order and create a new one for you.

Yes, it is possible to combine the orders. If no specific request is made, the orders will be shipped separately.