Refund policy

REFUND POLICY

Your Satisfaction Matters to Us

Every treasure has its own history, and we want you to feel confident when welcoming one into your collection.

At Sunflower Jshop, many of the items we offer are vintage, pre-owned, discontinued, or one-of-a-kind collectibles. Because each item has traveled through time, its condition and characteristics may differ from those of a new product.

We carefully photograph and describe our items so you can understand their condition before purchasing.

If something is not right with your order, please contact us. Behind Sunflower Jshop is a real team in Japan, and we'll do our best to help.

Ā ā†©ļø RETURN REQUESTS

If you would like to request a return, please contact us within 30 days of delivery.

Before returning any item, please contact us through our official Contact Us page and provide:

  • Your order number
  • The reason for your return request
  • Photos of the item, if there is a problem with its condition
  • Photos of the shipping box and packaging if the item arrived damaged

Please do not return an item without contacting us first.

We will review your request and provide return instructions when the return is accepted.

Ā šŸ§ø VINTAGE & PRE-OWNED ITEMS

Many treasures sold by Sunflower Jshop are vintage or pre-owned.

Depending on their age, items may have scratches, fading, discoloration, wear, stains, deterioration, odors, packaging damage, or other signs of age and previous ownership.

These characteristics will be shown or described as accurately as reasonably possible on the product page.

Please carefully review all product photos, descriptions, condition information, and included accessories before purchasing.

If you are unsure about an item's condition, please contact us before placing your order. We are happy to provide additional information when possible.

Ā āš” VINTAGE ELECTRONICS & GAMES

Vintage consoles, games, electronic toys, and other electrical products may behave differently from modern products due to their age.

Testing information, when available, will be stated on the individual product page.

An item described as untested, for parts, repair, or junk should be purchased with the understanding that normal operation is not guaranteed.

Compatibility may also vary by country because of differences in voltage, plugs, video standards, region restrictions, software compatibility, and other technical requirements.

Please confirm compatibility before purchasing.

Ā šŸ“¦ IF YOUR ITEM ARRIVES DAMAGED

We carefully pack every treasure for its journey, but damage can occasionally occur during international transportation.

If your package arrives damaged, please contact us as soon as possible.

Before discarding any packaging, please take clear photographs of:

  • The outer shipping box
  • The shipping label
  • Internal packaging materials
  • The item
  • The damaged area

Please keep the original shipping box and all packaging materials until the issue has been resolved.

The shipping carrier may require these materials when reviewing a damage or insurance claim.

Ā ā— IF THE ITEM IS NOT AS DESCRIBED

If you believe you received the wrong item, an item with a significant problem that was not disclosed, or an item that materially differs from its description, please contact us.

Please include your order number, a description of the issue, and clear photographs where appropriate.

We will review the situation and work with you toward an appropriate solution, which may include a return, replacement where available, or refund depending on the circumstances.

Ā šŸ’­ CHANGE-OF-MIND RETURNS

If you change your mind after receiving an item, please contact us within the applicable return period.

When a change-of-mind return is accepted:

  • The item must be returned in the same condition in which it was received.
  • All included accessories, manuals, packaging, and other contents must be returned.
  • The buyer may be responsible for return shipping costs.
  • Original shipping costs may be non-refundable where permitted by applicable law.

Please contact us before shipping the item back so we can provide the appropriate return instructions.

Ā šŸš« ITEMS THAT CANNOT NORMALLY BE RETURNED

Unless the item arrived damaged, materially not as described, or applicable law requires otherwise, we may be unable to accept returns for:

  • Items clearly marked as Final Sale
  • Items sold For Parts / Repair / Junk because of the disclosed defect or non-working condition
  • Items that have been used, modified, repaired, disassembled, or damaged after delivery
  • Items returned with missing parts or accessories
  • Items that are not returned in substantially the same condition in which they were received

Any statutory rights available to you under applicable consumer law are not affected.

Ā šŸ“® RETURN SHIPPING

Please follow the return instructions provided by Sunflower Jshop.

We strongly recommend using a trackable shipping service and packing the item carefully.

Depending on the reason for the return, responsibility for return shipping costs may differ.

If the return is due to an error on our part or an eligible issue with the item, we will explain the applicable return procedure when we respond to your request.

For change-of-mind returns, return shipping costs are generally the buyer's responsibility where permitted by law.

Ā šŸ’° REFUNDS

Once the returned item has been received and inspected, we will notify you of the outcome of your return.

If a refund is approved, it will normally be issued to the original payment method used for your purchase.

Please allow time for your bank, credit card company, or payment provider to process and post the refund after it has been issued.

Processing times vary by provider and are outside Sunflower Jshop's control.

Ā āœˆļø DUTIES & TAXES ON RETURNS

For shipments originally sent under DDP (Delivered Duty Paid), Sunflower Jshop handles applicable import duties and taxes in accordance with our International Shipping policy.

However, international returns may involve separate customs procedures, documentation, shipping charges, or fees.

Please contact us before returning an international order.

This allows us to provide the appropriate return instructions and helps reduce unnecessary customs issues or additional charges.

Ā šŸ“ UNDELIVERABLE OR REFUSED PACKAGES

If a package is returned because of an incorrect or incomplete address, refusal of delivery, failure to provide required customs information, or another issue attributable to the recipient, additional shipping or return costs may apply where permitted by applicable law.

Once the package has been returned and inspected, we will contact you regarding the available options.

Ā NEED HELP WITH A RETURN?

We're Here to Help.

We understand that buying a vintage treasure onlineā€”especially from another countryā€”requires trust.

If something isn't right with your order, please contact us before returning it.

We'll review the situation carefully and help you understand the next steps.

ā†’CONTACT US

Ā EVERY TREASURE DESERVES CARE.

From the moment we discover a treasure to the moment it reaches your hands, we want every part of its journey to be handled with care.

And if something doesn't go as expected, we'll be here to help.

Sunflower Jshop
Time Woven Treasures ā€” The Precious Memories Within Our Hearts.